All American Hearing

  • Call Center Representative

    Job Location US-MN-Glencoe
    Req No.
    2018-1933
    # of Openings
    2
    Category
    Telemarketing/Phone Support
  • Overview

    All American Hearing has an exciting opportunity available for a Full-Time Call Center Representative in Glencoe, MN. This position will play a key role in answering patient calls, booking appointments, making outbound calls, and providing superior customer service. 

    Responsibilities

    The Call Center Representative is responsible for providing a high level of customer service to patients through the AAll American Hearing Call Center. The Call Center Representative is responsible for creating a positive first impression and providing a quality patient journey experience. This position will answer inbound calls, make outbound calls for lead follow up, and support the fulfillment of consumer leads.  The ability to work well as part of a team, including exhibit objectivity, be open-minded towards the ideas and views of others, give as well as take feedback, and contribute to building team spirit is key to success in this position.

    Qualifications


    • High School degree preferred 

    • Background and knowledge of telemarketing experience preferred

    • Excellent written and verbal communication

    • Good computer skills and knowledge of office software systems;Word and Excel

    • Be adept in using search tools, browsers, and email features 

    • Familiarity of CRM solutions

    • Ability to organize and multitask between patients, phone and computer

    • Good problem solving, analytical abilities, communication, organizational and interpersonal skills required

    • Friendly, upbeat, and positive attitude as well as the ability to work apart of a team 

    • High level of motivation


     We are proud to offer:



    • A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k with company contributions, company paid life insurance, hearing aid discounts, access to telemedicine services and more.

    • The chance to work with Starkey Hearing Technologies; The most innovative and ground breaking hearing device manufacturer in the industry.


    All American Hearing is an Equal Opportunity Employer Minority/Female/Vet/Disabled.

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