The TeleHear Provider will work closely with local offices to help develop and support patient care through TeleHear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Specific duties include taking the local offices through the sales and selection of a hearing aid, troubleshoot technical issues, and support other area offices when an Audiologist or provider is needed.
1. Work with local office to ensure pathway and pricing compliance.
a. Follow the protocol steps for the TeleHear process
b. Work with local staff on patient flow and process
c. Troubleshoot technical difficulties and problems
2. Work with local offices to increase key performance metrics’.
a. Increase TeleHear utilization by creating and maintaining relationships with local staff and managers.
b. Increase close rate
c. Increase average sales price
d. Decrease return rate
3. Provide knowledge and support.
a. Counsel patients on expectations
b. Provide programming/troubleshooting support
c. Coaching providers and local staff
d. Take on extra projects when opportunities arise
e. Obtaining appropriate state licensure
f. Provide product knowledge and audiological processes
4. Maximize the patients benefits through 3rd party administrators and insurance.
a. Develop alternative options when not a direct referral
b. Assist local office with insurance calculations
c. Assist local office through 3rd party process when referred by plan
All American Hearing is an Equal Opportunity Employer Minority/Female/Vet/Disabled.