All American Hearing

Telemarketing Representative

Job Location US-MT-Great Falls
Req No.
2018-1803
# of Openings
1
Category
Telemarketing/Phone Support

Overview

Hearing Aid Institute has an exciting opportunity available for a Full-Time Telemarketing Representative to join our team in Great Falls, MT!

 

Hearing Unlimited is a successful, growth oriented hearing care practice. Our success can be attributed to our focus on putting patients’ needs first and providing unrivaled patient care. Our actions are guided by our Patient Journey philosophy and we hold the firm belief that Life is Worth Hearing. As a part of the All American Hearing network, we are able to leverage the resources of a national network to help provide individualized, life-changing solutions for our patients. Our company is invested in the local communities which we support and our staff members are devoted to serving these communities.

Responsibilities

The Telephone Support Representative is responsible for the marketing support for the hearing health care retail site. This position is the first point of contact via telephone with patients. The TSR is responsible for creating a positive first impression and providing a quality patient journey experience.  This position supports the hearing healthcare provider by preforming a variety of duties including; providing great customer service, qualifying appointments, assisting with sales, marketing, and operations. 

 

Responsibilities include providing top notch customer service, place 100+ outgoing calls per day, convert calls into qualified appointments, enter appointments into scheduling software, appointment confirmations, maintain lead system and help to build practice through patient contact and outreach.

Qualifications

  •  High School degree preferred or equivalent work history
  • Experience and knowledge of telemarketing 
  • Strong computer skills and knowledge of Microsoft office software systems including Word and Excel
  • Ability to organize and multitask between, phone and computer
  • Good problem solving, analytical abilities, communication, organizational and interpersonal skills required

We are proud to offer:

  • A competitive compensation package that rewards performance.
  • A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k with company contributions, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
  • The chance to work with Starkey Hearing Technologies; The most innovative and ground breaking hearing device manufacturer in the industry.
  • Marketing and administrative support on a local and corporate level
  • Professional development, training, advancement opportunities

All American Hearing is an Equal Opportunity Employer Minority/Female/Vet/Disabled.

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