All American Hearing

Regional Director - Southwest Region

Job Location US-AZ-Greater Phoenix area
Req No.
# of Openings
Practitioners - Specialists and Audiologists


The Regional Director is responsible for the daily management of All American Hearing Centers in the Southwest Region.


Management of business operations including staffing, execution of marketing programs, forecasting and budgeting are essential to this position.  Providing management oversight via key business performance measures and key staff performance measures designed to ensure profitability of each retail center is the focus of the Managing Director.


The Regional Director shall participate in the All American strategic planning process.  


  • Conduct assessment of best retail practices by location.
  • Identify the needs of each retail location and implement a plan for allocating resources.
  • Conduct assessment of staff training needs.
  • Utilize resources to include; metrics, management recommendations, Education and Training, Human Resources and the PXT process to develop a training program based on the “needs” of the individual.   The goal: become a benchmark sales organization.
  • Provide coaching with staff to improve performance and patient care.
  • Outline marketing programs and calendar.
  • Develop location by location direct mail, media and workshop programs.
  • Establish quarterly workshops for each location
  • Assess AAH retail business process via Business Management Software.
  • Review retail location performance with Regional Manager and SR Leadership of AAH quarterly.
  • Conduct monthly business reviews with AAH SR Leadership.
  • Review business performance and compare to budget.
  • Conduct quarterly business reviews with AAH corporate staff.
  • Schedule quarterly business reviews and compare to budget. Outline key market issues.
  • Work in tandem with local AAH corporate staff on acquisition candidates.
  • Develop analysis of acquisition candidates. This should include profile of business, strategic value, estimated value, using retail evaluation tools and key contacts by market.
  • Manage the incentive programs for AAH retail staff.
  • Manage commission programs monthly.
  • Manage personnel, including hiring, termination, coaching to performance and talent development.
  • Ensure appropriate patient protocol and best practices as per the Patient Journey mission are followed by all staff.




Performance Measures

  • Attendance at corporate meetings
  • Regional Profitability Management
  • Revenue Growth
  • Quarterly MIT (Most Important Thing) Performance
  • Assessment of retail locations  
  • Develop and maintain marketing plan and budget per clinic within designated region                                                              
  • Development of business budget
  • Hands on experience with product
  • Excellent people management and leadership skills

Other Duties

  • Support Northland Employee Corporate and/or Department Guidelines.
  • Check and verify quality.
  • Support corporate health and safety objectives.
  • React to change productively and handle other essential duties as assigned.

Education Requirements

Bachelors degree required or equivalent work history



  • 5 years of management experience
  • Public speaking experience and training
  • Sales and Sales workshop experience.
  • Hearing aid industry management experience


  • Working knowledge of market and business practices
  • Expert knowledge of software systems including: Excel, Word, Hearing Fusion, current programming software.

Skills & Abilities

  • Ability to organize and execute a business plan
  • Good problem solving, analytical abilities, communication, organizational and interpersonal skills required


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