All American Hearing

Call Center Representative

US-MN-Glencoe
Req No.
2017-1679
# of Openings
6
Category
Telemarketing/Phone Support

Overview

Call Center Representative for our Glencoe, Minnesota office. This position will play a key role in answering patient calls, booking appointments, making outbound calls, and providing superior customer service.

Responsibilities

The Call Center Representative is responsible for providing a high level of customer service to patients through the AAH Call Center.  The Call Center Representative is responsible for creating a positive first impression and providing a quality patient journey experience. This position will answer inbound calls, make outbound calls for lead follow up, and support the fulfillment of consumer leads.  The ability to work well as part of a team, including exhibit objectivity, be open-minded towards the ideas and views of others, give as well as take feedback, and contribute to building team spirit is key to success in this position.

Qualifications

  1. Education:  High School degree preferred or equivalent work history.
  2. Experience:  background and knowledge of telemarketing experience. 
  3. Good computer skills and knowledge of office software systems including Word and Excel,  be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions.
  4. Ability to organize and multitask between patients, phone and computer.
  5. Good problem solving, analytical abilities, communication, organizational and interpersonal skills required
  6. A sound knowledge of telephone etiquette with a pleasant and friendly attitude.
  7. Ability to multitask and meet tight deadlines.
  8. High level of motivation.

We are proud to offer:

  • A competitive compensation package that rewards performance.
  • A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k with company contributions, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
  • The chance to work with Starkey Hearing Technologies; The most innovative and ground breaking hearing device manufacturer in the industry.
  • Marketing and administrative support on a local and corporate level
  • Professional development, training, advancement opportunities

All American Hearing is an Equal Opportunity Employer Minority/Female/Vet/Disabled.

 

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